If you have any trouble using our website with certain web browsers or other software like screen readers, we want to help. As an organisation, we take web accessibility seriously and we are working to ensure we comply with the Web Accessibility Initiative guidelines set out by the W3C organisation.

Customer feedback is important to us. If you discover a part of our web site that has been difficult to use, please let us know by emailing us at

When websites are correctly built and maintained using recognised standards, all of these users needs can be accommodated with little or no impact on the usability of the site for non-disabled users.

Resizable text and Colour Contrast

The site uses Cascading Style Sheets to style the text and this text has been configured to be resizable using the browsers resize settings or the text resize tool provided. All text is left justified and maintains a consistent gap between words, this helps both users with mild visual impairments as well those who are using screen readers and/or magnification software as both pieces of software struggle to interpret the inconsistent gaps. Learn how to resize text and other handy functions.

Alt Tags

All pictures and images within the site will be tagged with alternative text in a contextual format to describe the content of a picture. This is useful for text-based browsers or for users with visual impairments as it enables the picture to be described in words.

Tabbed Fields

We endeavour to ensure that all fields in online forms can be navigated by pressing ‘Tab’ on a keyboard. This is particularly meaningful to users that cannot use a pointer device such as the mouse, whether this is for mobility reasons or for visual impairments.

No flickering animation

We have avoided the use of flickering, strobing or flashing animation which could be harmful to users who are susceptible to photo epileptic seizures.

Coding to Standards

This site has been built using code and technique’s that are compliant with W3C standards for XHTML and Cascading style sheets. Whilst we strive to ensure that all pages remain compliant, this is a large site, with large amounts of data being uploaded on a daily basis. We must acknowledge that some pages will occasionally fail the compliancy tests, such pages will be investigated, recoded and rechecked. If you find any pages that you believe may contain errors please tell us using the feedback button on the top right of this page.

Future Developments

With accessibility and service improvement in mind, the site is currently undergoing extensive developments to encourage all our customers to interact with us via the Web.

If you have trouble using the site your feedback will help us to make it better, so if you spot any problems please contact us and let us know.

If you have any difficulty using the internet or have any accessibility issues, we hope the following information is useful.


If you need help getting started online

Getting started with the internet (BBC WebWise)

Find a free internet training course near you

UK online centres offer free computer and internet training across the country.

If you don’t have regular access to an internet connection

Book internet access in your local library

If you find a keyboard or mouse hard to use

Find out how to make your mouse easier to use (BBC My Web)

Find out how to use your keyboard to control your mouse (BBC My Web)

Find out about alternatives to a keyboard and mouse (BBC My Web)

If you can’t see very well

Learn how to increase the size of the text in your web browser (BBC My Web)

Learn how to change text and background colours to make them easier to read(BBC My Web)

Learn how to magnify your screen (BBC My Web)

If you are blind

Find out about screen readers and talking browsers (BBC My Web)