Coming into Hospital

What to expect before, during and after your appointment.

Within this section you will find guidance on what to expect before, during or after your appointment.

What to bring with you to your appointment

  • Your appointment card or letter
  • Details of any medicines or tables you are taking
  • Any samples that have been requested, e.g. urine
  • Any questionnaires you have been asked to fill in prior to your appointment
  • Authorisation of your insurance policy or
  • A method of payment if you are paying for the care yourself

When you arrive for your appointment

When you arrive at the hospital you will need to report to the reception. The receptionist will confirm your details and book you in for your appointment.

Please be aware that arriving early does not mean that you will be seen any sooner.

You will be asked to sit in the waiting room until you are called by a nurse.

Please use hand gels

Throughout the hospital there are multiple wall dispensers containing a disinfecting hand gel.  On entering and leaving the building could you please make use of this facility to help us ensure we continue to achieve our impressive infection control performance. If you have any problem in obtaining the use of this gel please ask a member of staff.

Clean Hands/Safe Hospital/Happy Patient

Have your details changed?

If your personal details have changed in any way since your last visit, please inform the patient administration team /receptionist when you attend for  your appointment.

Please ensure you inform your GP separately.

During your appointment

You may need to have a blood test or another type of examination.

Any associated costs, for patients who are paying for treatment themselves, will be made clear before you proceed with any scans or tests.

After your appointment

Following your appointment you may need to book a return appointment.

Please book this with the receptionist before you leave the hospital. Please remember to return any outcome forms given to you during your visit to the receptionist.

Cancelling your appointment

If, for any reason, you are not able to keep your appointment, please tell us as soon as possible so that your appointment can be given to another patient.

To cancel your appointment, please call us on 01744 746 425 or email between 08:00 and 17:00 Monday to Friday.

NHS patients who do not cancel their appointment and do not attend may be discharged back to their GP.

Text Reminder service

The hospital has invested in a text reminder service so patients have a polite reminder of any upcoming appointments. If you wish to opt out of this free service, you can email stating you do not wish text appointment reminders.