Using your Medical Insurance

Fairfield Independent Hospital works with all the major health insurance companies and friendly societies.

Whether you have medical insurance or not, you can access our modern, clean private facilities.

How to use your medical insurance

In order to obtain treatment funded by an insurance company you will need to:

  1. Obtain a referral from your GP
  2. Confirm cover with your insurer at each stage of your treatment
  3. Provide details of your cover and authorisation for treatment to us

Need a GP Referral

You will need to visit your GP and ask them to refer you to a consultant who practises at Fairfield Independent Hospital. Your GP will write a letter of referral and then either you or your GP can contact us to arrange your initial consultation.

Some insurance companies may allow you to see a consultant without a GP referral, you will need to check with your insurance company first.

To arrange an initial consultation you can call us on 01744 746 425 or email

Communication with your insurer at all times

The best way to ensure your insurance company will cover your treatment costs is to contact them prior to each stage of treatment, including your initial consultation, to inform them of your treatment details and confirm cover.

You are responsible for the costs of your treatment so it is important you understand the cover your insurer will provide.

Claims processes differ from insurer to insurer and your insurer will guide you through the process. If your cover is provided by your employer you will follow the claims process specific to your scheme.

Provide authorisation details

We will require your authorisation code from your insurer before you attend your appointment. You will be responsible for payment of any costs of tests, consultations or treatments that you have without any authorisation from your medical insurance.

Billing and payment information for medical insurance claims

We have direct settlement arrangements with insurance companies and will normally submit our charges to them electronically. In order to do this we need to know:

  • Your insurer
  • Your registration number
  • Your scale/level of cover
  • Your scheme details if you are insured under a company scheme
  • Your pre-authorisation number for your treatment

You will be invoiced separately for any charges your insurer is not liable to pay this will include any insurance premium excesses.

For more information about using your insurance you can contact our business office on 01744 746 410 or