Compliments & Complaints

Your views are important to us, and if you feel that we could improve our services, please let us know.

We value all your feedback whether it is criticism or praise.

If you would like to comment on any aspects of the care you have received, you can email

Alternatively, if you have not been satisfied with the service you have received, we would like to know about it as soon as possible.

To make a complaint, you can contact Kate Roche at or 01744 746 403

Alternatively you can write to:

FAO Kate Roche
Fairfield Independent Hospital
Crank Road
St Helens
WA11 7RS

Read our Complaints Policy here.

 If you are not satisfied with our response, once the hospital’s complaints process has been completed, if you are an NHS patient you can refer your complaint to the Parliamentary and Health Service Ombudsman (PHSO), telephone 0345 015 4033 or if you are a private patient to Independent Sector Complaints Adjudication Service (ISCAS), Email or telephone 020 7536 6091.